3. How long does it take for my money to clear once I've authorized the deposit?
Neteller/Neteller Instacash
*INSTANT
Nexum
*INSTANT
E-Wallet Express
*INSTANT
Western
*30 Mins
ACH
*4-5 Days
900 Pay
*INSTANT
Credit Card
*INSTANT
Bank Wire
*1-2 Days
4. What is the difference between my poker account and my cashier's account?
Once newly deposited funds have cleared they are processed into your cashier's account.
Before playing poker for real money, you must transfer funds from your cashier's account to your poker account. The cashier is your general account that allows you to transfer funds between poker, the casino and sports.
Please note: you must also transfer your funds back into your cashier account before making your withdrawal
This will take you to the cashier section of our website
2.
Re-enter your username and password
For security purposes you'll be prompted to re-enter your username and password
3.
Click on the tab labelled "Withdraw"
4.
Choose your withdrawal method
Choose the withdrawal method that best suits you
4.
Follow step by step instructions
Follow the step by step withdrawal instructions
Please note: You may be required to verify your identity before your withdrawal can be processed.
*You may cancel your witdrawal at any time. To do so, just click on the "Cancel Withdrawal" button in the "Withdraw" section of the cashier.
6. How long does it take for me to receive my withdrawal?
Neteller
24 - 48 Hours
Nexum
24 - 48 Hours
Western
2 - 3 Days
Check
7 - 14 Days
7. Can I deposit/withdraw in multiple currencies?
Funds can be deposited/withdrawn in whichever currency you choose however your cashier account always remains whichever currency you chose during registration. Should you make a deposit in a different currency the funds will be converted once processed into your cashier account. Withdrawals are paid out in USD only.
8. What is my PIN and why is it necessary?
Your PIN is a unique number specific to your account. As an added security measure you will be required to provide your PIN when requesting a withdrawal.
9. What is Free Money?
Free money is money given to you as a promotion by New York Poker.com. The amount of free money given depends on both the promotion and deposit amount. You can view the status of your free money bonus in the "My Account" section of our website. Free money is automatically deposited into your cashier account in increments of $25.
10. What is Club Cash?
You earn Club Cash Points through playing games for real money on NewYorkPoker.com. The Club Cash Points can be used for collecting various bonuses, qualifying for special tournaments and claiming freeroll tournament cash prizes. View Club Cash FAQs
11. Do I get charged a fee to deposit from Neteller?
There is no fee incurred by you to deposit using Neteller. New York Poker pays the fee for you.
12. Who do I speak to if I need further assistance?
Should you require any further assistance please refer to the "Help" section of our site which lists contact information and allows you to access 24hr live chat support.
13. How do I transfer funds from my cashier account to my poker or casino account?
Transferring funds from your cashier account into your poker account…
In the MY ACCOUNT tab in the cashier section, click on TRANSFER FUNDS
Please input the desired cash amount to be transferred in the CASHIER ACCOUNT box
Click the drop down menu in the TRANSFER TO section and select the POKER ACCOUNT or CASINO ACCOUNT option
Then click the TRANSFER button to successfully transfer funds to your poker account and close this window
Choose from the "Play Poker" or "Casino Games" and START PLAYING!
13. How do you verify my identity to prevent fraud on my account?
First time withdrawers as well as anyone who wishes to deposit funds exceeding $99USD by CREDIT CARD, will be required to fill out the following forms and fax them along with copies of requested ID to 1-604-688-2102.
Should you have any questions or concerns regarding this matter please contact player support toll free at 1-888-689-8522
